1. Welcome to Jeeps.net!

    You are currently viewing as a guest! To get full-access, you need to register for a FREE account.

    As a registered member, you’ll be able to:
    • Participate in all Jeep discussion topics
    • Transfer over your build thread from a different forum to this one
    • Communicate privately with other Jeep owners from around the world
    • Post your own photos in our Members Gallery
    • Access all special features of the site

2020 Rubicon software update frozen

Discussion in 'Wrangler JL (2018+)' started by DenverRubi, Mar 22, 2021.

  1. Mar 22, 2021 at 8:23 PM
    #1
    DenverRubi

    DenverRubi [OP] Member

    Joined:
    Mar 22, 2021
    Member:
    #5505
    Messages:
    5
    Gender:
    Male
    First Name:
    Paul
    Vehicle:
    2020 Rubicon Diesel
    Software update has been running all day and appears to be frozen. Found a thread indicating I should hold the volume button and the browse button for 10-20 seconds and it should reset. It does not work. I've tried it with the ignition in every position and with the engine running and shut down. Any ideas?
     
  2. Mar 23, 2021 at 2:01 PM
    #2
    Bob

    Bob Well-Known Member Moderator

    Joined:
    Jul 18, 2016
    Member:
    #1
    Messages:
    648
    Gender:
    Male
    Can you take a pic of the display
     
  3. Mar 23, 2021 at 3:16 PM
    #3
    aggrex

    aggrex Well-Known Member

    Joined:
    Sep 12, 2016
    Member:
    #203
    Messages:
    4,251
    DE
    Vehicle:
    Backcountry '16
    Tuffy>AEV>TTO>JW>STech>EVOcage>MagnaFlow>SpiderTrax>RockHard>TF>SpringTail>67design>Bolt>GPCA>Curt>
    Dealer would be my first choice before messing with system update problems. The 3yr/36k warranty should cover this type of electronic issue.
     
    LYFZGOOD likes this.
  4. Mar 23, 2021 at 7:39 PM
    #4
    DenverRubi

    DenverRubi [OP] Member

    Joined:
    Mar 22, 2021
    Member:
    #5505
    Messages:
    5
    Gender:
    Male
    First Name:
    Paul
    Vehicle:
    2020 Rubicon Diesel
    Unfortunately, the screen stayed on all night and the battery died. We jumped the Jeep and the UConnect screen stayed blank and never responded. The message is gone but the display is blank. Suspect the battery will be dead in the morning again.
     
  5. Mar 24, 2021 at 7:41 AM
    #5
    DenverRubi

    DenverRubi [OP] Member

    Joined:
    Mar 22, 2021
    Member:
    #5505
    Messages:
    5
    Gender:
    Male
    First Name:
    Paul
    Vehicle:
    2020 Rubicon Diesel
  6. Mar 24, 2021 at 7:44 AM
    #6
    DenverRubi

    DenverRubi [OP] Member

    Joined:
    Mar 22, 2021
    Member:
    #5505
    Messages:
    5
    Gender:
    Male
    First Name:
    Paul
    Vehicle:
    2020 Rubicon Diesel
    I pulled the fuse for the radio #97 and let it sit overnight. Inserted the fuse and it looked like it was updating. The screen went blank and now there is no response from the UConnect system. The climate control works but there is no display and no radio.
     
  7. Mar 24, 2021 at 8:17 AM
    #7
    LYFZGOOD

    LYFZGOOD members

    Joined:
    Jul 22, 2017
    Member:
    #1701
    Messages:
    652
    Gender:
    Male
    Wv
    Vehicle:
    1998 Jeep Wrangler Sahara
    2.5” lift 32x11.50x15,cold air intake, Smittybuilt stainless steel Bumpers, rough county pocket flares,Rugged ridge seat covers and floor mats. Conversion LED headlights 20’ LED Light bar hardtop,soft top,bikini top.
    I would take it to the dealer I would not mess with it should still have warranty.
     
    aggrex likes this.
  8. Mar 25, 2021 at 2:05 PM
    #8
    DenverRubi

    DenverRubi [OP] Member

    Joined:
    Mar 22, 2021
    Member:
    #5505
    Messages:
    5
    Gender:
    Male
    First Name:
    Paul
    Vehicle:
    2020 Rubicon Diesel
    Dealer fixed. Had to reset a security module and the update resumed and completed immediately. They are expecting more coming in with this issue and said we were the first they’ve had since the newest release.
     
    LYFZGOOD and aggrex like this.
  9. Jun 4, 2021 at 4:25 PM
    #9
    Dog01b

    Dog01b New Member

    Joined:
    Jun 4, 2021
    Member:
    #5691
    Messages:
    1
    Gender:
    Male
    First Name:
    Keith
    Vehicle:
    2020 Jeep Wrangler Rubicon JLU
    None
    I have the same issue, went to get in the Jeep and battery was dead. Jumped it off and saw the message you posted on the screen. Took it to the dealer and they said they attempted to do a reset of the security module first and pulling the fuses ect. Dealer Tech says they are going to have to replace the radio. He said with a refurbished one. Ugh, I only have 3k miles and getting a refurbished unit already. Not good.
    Seems like there should be some sort of reboot function.
     
To Top